Hydranexus – Privacy Policy
Hydranexus Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place orders, or interact with us through any communication channels.
By using our website or services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, company name, phone number, email address, shipping & billing addresses
- Order Information: Products ordered, payment details (processed securely by third parties), delivery tracking
- Technical Data: IP address, browser type, device type, pages visited, and cookies
- Communication Records: Emails, contact forms, live chat messages, and service inquiries
- Engineering Inputs: Any technical information shared with us for system design or support purposes
- We do not store or process payment card details on our servers. Payments are handled securely through verified third-party gateways (e.g., Stripe, PayPal, etc.).
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To provide technical support, engineering services, and customer care
- To respond to inquiries and provide quotes
- To improve our website functionality and user experience
- To send updates about your orders, services, or our products
- To comply with legal obligations (e.g., invoicing and tax records)
3. Legal Basis for Processing
We process your data under the following lawful bases, in compliance with UK GDPR:
- Contractual Obligation: To fulfill orders or service agreements
- Legitimate Interest: To operate and improve our business
- Consent: When you opt-in to newsletters or marketing
- Legal Compliance: For tax, accounting, or regulatory purposes
4. How We Share Your Information
We may share your information with:
- Dropshipping Partners / Manufacturers: To fulfill orders directly from suppliers
- Delivery & Logistics Companies: For dispatch and tracking
- Payment Gateways: For secure transaction processing
- CRM or Email Platforms: For communication and support
- Legal or Government Authorities: If required by law
- We do not sell or rent your data to third parties.
5. Cookies and Website Tracking
We use cookies to:
- Improve site performance and personalization
- Analyze user behavior and traffic
- Remember your preferences (e.g., items in cart)
- You can manage your cookie preferences via your browser settings.
6. Data Security
We implement industry-standard security measures to protect your data:
- Secure website with HTTPS encryption
- Restricted access to sensitive data
- Use of GDPR-compliant third-party platforms
7. Data Retention
We retain your data only for as long as necessary to:
- Fulfill the purpose it was collected for
- Meet legal and accounting requirements
- Resolve disputes or enforce agreements
- Customer order data is typically retained for up to 6 years as required by UK tax regulations.
8. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request restriction
- Withdraw consent (for marketing emails, etc.)
- Request data portability (where applicable)
To exercise any of your rights, contact us at:
📧 [support@hydranexus.store]
9. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of those sites. We encourage users to review their respective privacy policies.
10. Changes to This Policy
We reserve the right to update this policy as our services or legal requirements evolve. Any changes will be posted on this page with the updated effective date.
11. Contact Us
For any questions or concerns about this policy, please contact:
Hydranexus Ltd.
Email: support@hydranexus.store
Phone: +44 7355 477641
Registered Address: 28 Abington Cir, Bishopton, PA7 5LY, UK.